Thank you for shopping at “RAMIREZ SERVICES GROUP INC”,

If for any reason you are not completely satisfied with your purchase, we invite you to review our refund and returns policy.

Cancel your order

You have the right to cancel your order within 7 days without giving any reason.

If you are not satisfied with the purchased goods, you have a 7-day appreciation period (including holidays) from the time you receive the goods, national holidays and weekends outside customer service hours. If you need to return or exchange goods, please pay attention to the time.

Please note: The product must have not been opened, used, damaged, malfunctioned or caused by any other factors other than human defects before it can be returned/exchanged.

We will issue a refund to you within 14 days of the date we receive the returned item. We will use the same payment method you used for your order and you will not incur any fees for this return.

Please read our Returns and Exchanges Policy in detail to understand the relevant rules and procedures. Certain items may not be eligible for returns or exchanges, such as personal hygiene products or items on sale.

Return conditions

In order for an item to be eligible for return, please make sure:

The product must be unopened and used, and must not be damaged by human defects, malfunction or any other factors.

Your item must be unused and in the same condition you received it.
The item must be in its original packaging.
To complete your return, we require a receipt or proof of purchase.
Only original priced items can be refunded, promotional items cannot be refunded.
Any items returned more than 30 days after delivery.

After receiving your return request and reviewing the contents of your return, we will send you an email to notify you that we have received your returned item. We will notify you of the approval or rejection of your refund request.

If you receive consent, your refund will be processed and a credit will automatically be credited back to your credit card or original payment method within a certain number of days

return the goods

You are responsible for the cost and risk of returning the goods to us. You should send your items to the following address:

30 Cherry Brook Lane, Saint Louis,mo, 63126 United States

We are not responsible for items that are damaged or lost in returns. Therefore, we recommend insured and traceable shipping services. We are unable to issue refunds without actually receiving the goods or receiving proof of return.

When applying for a return, you must provide the following information:

order number
Buyer’s name
Contact number
The name, product number, and quantity of the purchased product
Payment method at time of purchase
Reason for return
Home delivery delivery time
Contact us

If you have any questions about our return and refund policy, please contact us via email or the contact information on the website